| CASE
STUDY
Small Business Upgrades Network to SBS
2003
Situation:
The client, a marketing company and customer of Signal
Networks for a number of years, was looking to update their network
infrastructure to allow users to work whilst on the move and allow
Signal Networks to support their business remotely over the Internet.
The customer was very keen to keep up with the latest technologies
and improve methods of remote working, and business practices using
IT.
Requirements:
- Upgrade Small Business Server 5.0 to Small Business server
2003.
- Improve reliability of server using RAID technology.
- Mobile access to company email.
- Migrate users to new desktops running XP and configure for
remote access.
- Install a secure virtual private network (VPN) to allow remote
access to the office.
- Replacing existing firewall solution.
Resolution:
We installed a new server with Microsoft Small
Business Server 2003 and moved the data and user accounts held on
the client's other server. File shares and login scripts were set
up to make the users unaware of any changes. Also, a Cisco PIX VPN/firewall
was installed and configured to allow user to work remotely and
to provide the client with a secure method of support.
User desktops were all replaced with a new model
using Windows XP. All desktops were configured with a policy so
the users could not change the local settings and Signal Networks
could manage them remotely utilising XP's Remote Desktop.
The tool allows the PC to be controlled remotely
and changes to be made as though the IT engineer was sat at the
client's desk. This reduces the down time for the customer and keeps
costs at a minimum for support.
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