IT Support

Daily Checkouts

Here at Signal Networks we run Daily Checkouts each and every day on your entire system to check that everything is working efficiently, meaning that problems are never missed and we can often detect and resolve a problem even before you notice it.

The daily checkout will verify that the system is working efficiently - for example; all back ups completed successfully, all Anti-Virus software is up to date and that Patch Management is up to date and all aspects of the network conform to company policy.

We are notified to all issues or potential issues, and everything is logged to generate comprehensive documentation on your network and its overall performance. We can then tailor the way we report the issues to your specific requriements - for example; when we are notified of an issue which we deem as potentially harmful then we can notify you, either via phone or email.

We work in a proactive environment logging all issues and calls you make to us into our CRM system. This enables us to keep a track of all new and existing support tickets that you have had, reducing the need for repetition. Our comprehensive CRM facilities also have a customer portal so you can view the portfolio of support calls and manage your own support tickets.

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