Signal Networks IT Support Contract
Signal Networks
All of our engineers are highly qualified to
the specialised standards of hardware and software manufacturers
(i.e. Microsoft Certified System Engineer (MCSE), Cisco Certified
Network Administrator (CCNA)), backed up with the IT security
specialist standards of CEH, CEFI and CISSP.
Providing an IT support service is very different
from providing IT support products – it means that our relationship
with our clients is just beginning when the technology is deployed.
Once the service is up and running, our clients rely on us to
have certified, expert analysts on duty. 24 hours a day, 365 days
a year.
Key benefits of a Signal Networks IT
Support Contract:
Service
Level Agreements (SLAs) – Signal Networks offer Full
Life-Cycle Management of its customer's equipment with guaranteed
SLAs. We offer all clients a 4 hour SLA, and although we are based
in Bristol this will not be a problem in regards to your office
in London.
Security
Monitoring – 24x7 monitoring of security events,
which are captured, analysed and correlated in real-time. Network
outages are acted on immediately and escalated to relevant client
contacts.
Antivirus
Management and Maintenance – We can help you protect
your computer systems and networks from viruses, trojans, worms,
bots and malware.
Backup and Disaster Recovery Maintenance
– All of your data is backed up and stored in a safe location
so that it is retrievable.
Consultancy
and Advice – We don’t just help you implement your
current system but also offer advice and guidance on future projects.
Unlimited
Server, Network and Domain Administration
– This includes adding new accounts, removing accounts, adding
new email addresses, setting up new network profiles.
SPAM
filtering – Signal Networks hosted solution plus
daily reports. Emails are filtered through numerous virus engines
and after emails have passed through the Anti-spam system, an
email will be sent once every work day informing anyone who has
emails caught in quarantine. The users will then be given the
option to delete, deliver or white list.
Health
and Performance Monitoring – 24x7 proactive monitoring
for health and performance of the device. This allows Signal Networks
to proactively address developing operational problems prior to
actual service failures.
Unmatched
Security Intelligence – Signal Networks has unique
visibility into Internet security threats, by managing critical
Internet infrastructure services such as DNS.
Go Live Audit – To ensure the
stability and safety of your network in both you London and Bristol
offices.
Implementation
of Patches – Including service packs within
agreed timescales.
Guaranteed Responsiveness –
Signal Networks commences a client-specific escalation procedure
the moment a problem is detected and then works quickly to identify
its source.
Full Life-Cycle Management –
Signal Networks deliver true life-cycle management of network
devices on an ongoing basis. This includes proactive refinement
of security policies, software patches and upgrades as well as
regularly scheduled security consultations.
Trained Professionals – Signal
Networks has an extensive team of certified security professionals
who are specially trained to manage the devices of leading industry
vendors.
Lower Total Cost of Ownership –
Signal Networks IT support services save organisations time and
money by reducing staffing, training and maintenance.
Daily
Checkouts – Each and every day we run a check on
your entire system to check that everything is working efficiently,
meaning that problems are never missed and we can often detect
and resolve a problem even before you notice it.
Dedication – A dedicated and
friendly team of engineers. All engineers will become fully integrated
and familiar with your network and all will be capable of resolving
any issues you may have.
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