IT Support

Remote Support

One of the major advantages we have over our competitors is our ability to proactively support your network via remote support tools. We find that over 95% of problems can be solved by an engineer logging onto your server over the internet. If not, we can send an engineer to visit you on site.

The easiest method for the remote control of a server is using VPN (Virtual Private Network) technology. This is cost-effective IT support and gives you the ability to allow your remote workers to log into your network whilst on the road. Using this method we can control not only servers but desktops as well. This greatly improves your ability to work, as problems with user desktops can be resolved in a matter of minutes.

This proactive IT support can save you a great deal of time and money. Time is saved by your staff not held up waiting for an engineer to arrive and solve the problem. Money is saved as we only charge for time spent on the job and do not have to take into account travelling costs when charging for our services.

Typical Network with VPN:

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