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SUPPORT
Remote Support
One of the major advantages we have over our competitors
is our ability to support your network via remote support tools.
We find that over 95% of problems can be solved by an engineer logging
onto your server over the internet. If not, we can send an engineer
to visit you on site.
The easiest method for the remote control of a
server is using VPN (Virtual Private Network) technology. This is
a cost-effective method and it also gives you the ability to allow
your remote workers to log into your network whilst on the road.
Using this method we can control not only servers but desktops as
well. This greatly improves your ability to work, as problems with
user desktops can be resolved in a matter of minutes.
This method of support can save you a great deal
of time and money. Time is saved by your staff not held up waiting
for an engineer to arrive and solve the problem. Money is saved
as we only charge for time spent on the job and do not have to take
into account travelling costs when charging for our services.
Typical Network with VPN:
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