UPS has been subjected to an attack by hackers, who have stolen various American UPS branches data.
The attack has affected 51 franchises across 24 states where UPS’s clients’ names, postal addresses, email addresses and payment card information was unlawfully obtained by hackers in a large scale attack designed to target various retailers in America.
Although 51 UPS branches have had their data stolen, it only amounts to 1% of the “4,470 franchised centre locations throughout the United States”. As these centres are franchised out and not wholly owned by UPS, it is within the individual franchise’s interests and responsibility to ensure adequate network support and protection is put in place.
The breach was discovered by the US Government and is said to have taken place between January and August 2014. Although the 51 UPS branches involved haven’t received any reports of the stolen data being used for fraudulent purposes, customers should carefully monitor their account activity for signs of intrusion. Tim Davis, president of The UPS Store has said that “we encourage you to remain vigilant by reviewing your account statements and monitoring your free credit reports.”
The 51 UPS Branches that were targeted had all traces of the malware safely “eliminated” by 11th August 2014 after UPS worked “closely with an IT security firm to resolve the issue.” As a means to apologise to its customers, UPS have offered their clients “identity protection and credit monitoring services at no charge for one year to any customer who used a credit or debit card at one of the impacted centre locations during the period in question”.