BT is under investigation by the UK’s data authority after an unnamed source claimed the company “exposed user credentials en masse” when customer email accounts were likely to have been compromised by spammers.
In May 2013, BT moved its services away from Yahoo/ Mail in favour of a white label product from Critical Path Inc siting they are “always looking to improve and develop products and services”.
In December 2013, an employee of Critical Path Inc (which was brought by Openwave Messaging in 2013) claimed to the UK’s Information Commissioner’s Office (ICO) that a variety of data issues had arisen that would have affected BT’s customer base. The employee whistle-blew that Critical Path Inc was running a “chaotic mail system” for BT and that they “may have flouted Britain’s data rules”.
The whistle-blower has alleged that User ID’s and passwords of BT subscribers were logged by the messaging provider and that “careless implementation of security safeguards” affected the privacy of BT internet mail users.
The ICO has confirmed that it is working on this particular case and that BT has been informed of the probe and has been invited to explain its actions to the watchdog.
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