The technology company Apple have apologised after many consumers complained they couldn’t send or receive calls after an iOS8.0.1 update.
The iOS8.0.1 update in question was released only a week after the new iPhone 6 and iPhone 6 Plus models went on sale however, it seems their latest update needs even more work. Many users who have downloaded the iOS8.0.1 update have encountered issues with their Touch ID fingerprint facility and have struggled to make and receive phone calls to networks including EE in the UK, Vodafone in Germany, AT&T and Verizon in the US and Rogers in Canada.
Apple have commented that they are working on a new iOS8.0.1 update and “have a workaround for iPhone 6 and iPhone 6 Plus users who lost cellular service and Touch ID functionality today after updating to iOS 8.0.1”. They went on to say that they are “working around the clock to prepare iOS8.0.2 with a fix for the issue, and will release it as soon as it is ready in the next few days.”.
The workaround Apple mention has been published in a support document that details steps users can take to revert their phone to a previous iOS version.
Whilst Apple resolves to fix these iOS8.0.1 issues, they have removed the update from its online stores.
Unfortunately, this is not the first issue Apple has encountered since their showcase conference on the 9th September 2014. To launch the new releases, Apple automatically downloaded a U2 album ‘Songs of Innocence’ onto their consumer’s devices. However they received a backlash of complaints from consumers who didn’t want the album. To counteract this, Apple had to produce a removal tool so users could delete the album from their devices.
Another issue Apple has recently faced is claims that the new iPhone 6 and iPhone 6 Plus models have been bent after being placed in users pockets. It is unknown at this stage if this issue will damage the technology or just the aesthetics.