IT Support Services
Running an in-house IT support department can be very expensive. Your business can reduce its IT department costs dramatically with a Signal Networks IT support contract. There are no hidden catches or costs as the monthly fee you pay is all-inclusive; plus, you get instant unlimited help by phone, email and remote access. We can also offer an out of hours IT support contract that is effective all year round should your company require it.
By employing Signal Networks as your IT support provider, you effectively employ a whole team of IT engineers and technicians who have a large variety and wealth of experience and knowledge. Should you already have an IT department in place, our experienced and knowledgeable team are happy to work alongside your department should they require additional support. This is conducted through a custom IT support contract that can be tailored to suit your businesses needs.
Your first monthly fee will include a unique ‘Go Live’ audit of all your systems. This means we update and secure your entire network for free!
Our knowledgeable and approachable IT support team will pro-actively monitor and protect your network and servers around the clock. We will alert you to any problems we encounter and attempt to fix them before they impact on your business. You wont be interrupted, as we fix most problems remotely without the need for time-consuming and interrupting site visits.
You can alter your configuration as much as you like as our monthly IT support fee is all-inclusive with no hidden charges. We will look after all your Windows, Mac and Linux machines at no extra cost. Your Signal Networks IT support contract will also include maintenance of your company’s firewall to ensure you are kept safe. Should you require additional products or services, we are partnered with some of the best IT suppliers around to ensure you get the very best equipment possible.
You’ll never lose a valuable document with our unique backup facility, and should the worst happen, you can rely on our Disaster Recovery procedures. This feature, and many, many more are included in your Signal Networks IT support contract.
You will get all of the following with an all-inclusive Signal Networks IT support contract
- Instant Remote Support
- Unlimited telephone, remote and email support
- Daily network and system health check
- Apple Mac, Windows and Linux Support
- 24 x 7 pro-active monitoring
- Consultancy and Advice on future projects
- 1 hour Service Level Agreements for business critical systems
- Spam filterting with Signal Networks hosted solutions
- Unlimited server, network and domain administration
- Implementation of patches and service packs within agreed timescale
- Antivirus management and maintenance
- Remote offsite backup