Daily Network and System Health Check
Our daily network and system health check IT support services, means we will proactively monitor and protect your network around the clock, alerting you to problems and fixing them before they impact on your business. To achieve this we run daily network and system health checks on your entire system.
A daily network and system health check will:
- Verify that the system is working efficiently
- Identify and resolve IT problems before client is even aware of it
- All backups were completed successfully
- Anti-Virus software is up to date
- Patch Management is up to date and all aspects of the network conform to company policy.
We log all IT support services, or potential issues, to generate comprehensive documentation on your network and its overall performance. How we report our comprehensive IT support services to you is entirely your decision.
We will also log all issues and calls you make to us into our service desk. This enables our IT support services team to keep a track of all new and existing support tickets that you have had, reducing the need for repetition.
Our service desk has a client portal so you can view the portfolio of support calls and manage your own support tickets.