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Latest Windows Patch Brings Down Systems

The most recent patch Tuesday has left some Windows users unable to use their systems.

PCs running Windows 7 and servers running Server 2008 R2 have experienced problems since installing the latest update on Tuesday of this week. Some users systems either would not boot or certain programs became unable to open. Others experienced a fatal system error that read,

‘STOP: c000021a {Fatal System Error}
The Session Manager Initialization system process terminated unexpectedly with a status of 0xC000003a (0x00000000 0x00000000).
The system has shutdown.’

The patch named MS13-036 that has been identified as the culprit addressed two vulnerabilities in the file system kernel mode driver. It’s been recommended by Microsoft that users revoke the security update 2823324 to prevent problems appearing or persisting.

Microsoft issued the below message on their security blog.

“We are aware that some of our customers may be experiencing difficulties after applying security update 2823324, which we provided in security bulletin MS13-036 on Tuesday, April 9. We’ve determined that the update, when paired with certain third-party software, can cause system errors. As a precaution, we stopped pushing 2823324 as an update when we began investigating the error reports, and have since removed it from the download centre.
Contrary to some reports, the system errors do not result in any data loss nor affect all Windows customers. However, all customers should follow the guidance that we have provided in KB2839011 to uninstall security update 2823324 if it is already installed.”


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